(EMAILWIRE.COM, February 12, 2019 ) This report focuses on the global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Mobile Customer Relationship Management development in United States, Europe and China.
A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients
on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
The key players covered in this study Salesforce.com, Zoho, IBM, Microsoft, Oracle, SAP SE, Sybase, Kony Solutions, Resco.net, Software AG, Repsly, Inc
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Market segment by Type, the product can be split into
On-premise
Cloud
Market segment by Application, split into
BFSI
Government
Retail
Healthcare
Manufacturing
Other
The study objectives of this report are:
To analyze global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players.
To present the Mobile Customer Relationship Management development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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Table of Contents
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
6 Europe
7 China
8 Japan
9 Southeast Asia
10 India
11 Central & South America
12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Mobile Customer Relationship Management Introduction
12.1.4 Salesforce.com Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.1.5 Salesforce.com Recent Development
12.2 Zoho
12.2.1 Zoho Company Details
12.2.2 Company Description and Business Overview
12.2.3 Mobile Customer Relationship Management Introduction
12.2.4 Zoho Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.2.5 Zoho Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 Mobile Customer Relationship Management Introduction
12.3.4 IBM Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.3.5 IBM Recent Development
13 Market Forecast 2018-2025
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