(EMAILWIRE.COM, November 15, 2018 ) In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
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This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.
The key players covered in this study
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata
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Market segment by Type, the product can be split into
On-Premise CCO
Cloud-based CCO
Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
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Table of Contents
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
6 Europe
7 China
8 Japan
9 Southeast Asia
10 India
11 Central & South America
12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance Revenue in Customer Care BPO Business (2013-2018)
12.1.5 Teleperformance Recent Development
12.2 Concentrix (Convergys)
12.2.1 Concentrix (Convergys) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Concentrix (Convergys) Revenue in Customer Care BPO Business (2013-2018)
12.2.5 Concentrix (Convergys) Recent Development
12.3 Alorica
12.3.1 Alorica Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Alorica Revenue in Customer Care BPO Business (2013-2018)
12.3.5 Alorica Recent Development
13 Market Forecast 2018-2025
Rajat Sahni
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